Clearing Browser Cookies & Cache

  1. In Internet Explorer, open the browser and select the Gear icon in the top right corner of the screen.
  2. Select Internet Options.
  3. On the General tab, under Browsing History, select Delete…
  4. To delete the cache, select all of the checkboxes. DO NOT select the first box (highlighted below) labeled “Preserve Favorites website data”.
  5. Click Delete.
  6. After the browser has deleted the cache, an alert will appear at the bottom of the screen. Close your browser and reopen it.
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