- In Internet Explorer, open the browser and select the Gear icon in the top right corner of the screen.
- Select Internet Options.
- On the General tab, under Browsing History, select Delete…
- To delete the cache, select all of the checkboxes. DO NOT select the first box (highlighted below) labeled “Preserve Favorites website data”.
- Click Delete.
- After the browser has deleted the cache, an alert will appear at the bottom of the screen. Close your browser and reopen it.
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